Frequently Asked Questions
Welcome to the SolivraHome Help Center
We’re here to make your shopping experience as smooth and enjoyable as possible. Below are answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to us anytime — we’re always happy to help!
1. How long will it take to receive my order?
We do our best to deliver your order as quickly as possible.
Handling time: 1–2 business days
Transit time: 4–6 business days
Estimated total delivery time: 5–8 business days
For more details, see our Shipping Policy.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States — no minimum purchase required.
3. Where is SolivraHome located?
SolivraHome is an online décor studio based in Europe, with U.S. fulfillment partners that allow us to ship quickly within the United States.
4. What if I receive a damaged or faulty item?
If your order arrives damaged or defective, don’t worry — we’ll make it right. Contact us within 30 days, and we’ll arrange a free replacement or refund. Check our Return Policy for full details.
5. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of purchase. After that, your order may already be in processing or shipping, but we’ll still do our best to help. Please contact us as soon as possible.
6. What is your return policy?
We offer a 30-day money-back guarantee on all eligible items. As long as your product is unused, in its original condition, and returned with all packaging, we’ll issue a refund or exchange. You can read our full Return Policy for more details.
7. When will I receive my refund?
Once your returned item is received and inspected, your refund will be processed within 7 business days. The exact timing may vary depending on your payment provider.
8. Do you offer warranties or guarantees?
Yes — every purchase comes with our 30-day satisfaction guarantee. If something isn’t right, we’ll replace it or refund you.
9. How can I contact customer support?
You can reach our friendly support team anytime by emailing info@solivrahome.com or through our Contact Us page. We usually reply within 1–2 business days.
10. Do you ship internationally?
Not yet — at this time, we ship exclusively within the United States.
11. Do you have a physical store?
No, SolivraHome is an online-only store, which allows us to keep prices affordable while offering a wide selection of quality décor.
12. Can I place a bulk order for my business or project?
Absolutely! We welcome bulk and wholesale inquiries. Please contact our support team with your details, and we’ll be happy to assist you.
13. How can I exchange a product?
Exchanges are easy! Contact us within 30 days of receiving your item, and we’ll guide you through the process. See our Return Policy for more details.
14. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can follow your package anytime via our Order Tracking page.
Contact Information
If you have questions or need assistance, we’re always happy to help.
SolivraHome is operated by Raimund Narvoíš, Lithuania (sole proprietor).
Address:
Parko g. 9-13, Buivydiškės, Vilnius, 14164, Lithuania
Store Name: SolivraHome
Email: info@solivrahome.com
Phone: +1 (904) 604-7040
We provide a U.S. phone number for faster and more convenient customer service for U.S. customers.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CST)
We do our best to respond to all emails within 1–2 business days.