Billing Terms and Conditions
Last updated: March 29, 2025
At SolivraHome, we aim to make your shopping experience easy, secure, and worry-free. Below you’ll find everything you need to know about how payments are handled when you shop with us.
1. Accepted Payment Methods
We accept the following safe and convenient payment options:
Credit & Debit Cards: Visa, MasterCard, American Express, Maestro, UnionPay
Digital Wallets: Apple Pay, Google Pay
All payments are processed in United States Dollars (USD) or Euros (EUR) depending on your location.
2. Payment Processing
Payment is required at the time of purchase. Orders will not be processed or shipped until full payment has been received.
If your payment is declined or fails for any reason, your order will not be confirmed.
3. Pricing & Currency
All prices displayed on SolivraHome.com are listed in USD or EUR. Prices and promotions may change without notice.
Applicable taxes and any shipping fees (if applicable) will be calculated during checkout.
4. Secure Payment Processing
We take your privacy and security seriously. SolivraHome uses SSL encryption and trusted, industry-standard payment gateways to protect your payment information.
We never store your full credit card details on our servers. Your payment information is handled only by secure, PCI-compliant processors.
5. Refunds & Chargebacks
Refunds are processed in accordance with our Return & Refund Policy.
If you experience a payment issue or wish to request a refund, please contact us first before filing a chargeback — we’ll help resolve the issue quickly and efficiently.
Unauthorized chargebacks will be disputed.
6. Fraud Prevention
To protect our customers, SolivraHome reserves the right to cancel or temporarily hold any order suspected of fraudulent or unauthorized activity.
For high-value purchases, additional identity verification may be required.
7. Contact Us
If you have questions or need assistance, we’re always happy to help.
SolivraHome is operated by Raimund Narvoíš, Lithuania (sole proprietor).
Address:
Parko g. 9-13, Buivydiškės, Vilnius, 14164, Lithuania
Store Name: SolivraHome
Email: info@solivrahome.com
Phone: +1 (904) 604-7040
We provide a U.S. phone number for faster and more convenient customer service for U.S. customers.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CST)
We do our best to respond to all emails within 1–2 business days.